Maintenance Coordination

24/7 maintenance intake, vendor dispatch, and resolution follow-up — so issues get resolved, not queued.

Maintenance Coordination — From Request to Resolution

The most common failure point in property management isn't strategy — it's maintenance response. A tenant submits a request, and it sits in a queue for 72 hours. A contractor quotes the job, and no one follows up to confirm the work was done. A small leak becomes a large repair because no one was watching.

Forge Point's maintenance coordination service covers the full cycle: 24/7 request intake, priority triage, vetted contractor dispatch, work order tracking, resolution verification, and documentation delivered to the owner. Nothing falls into a black box.

We maintain active relationships with licensed contractors across all trades in Northern Colorado — plumbing, electrical, HVAC, roofing, general construction, and grounds. When a request comes in, we dispatch someone who actually shows up and does the work — not whoever is first on a generic vendor list.

What's Included

24/7 Maintenance Request Intake

Tenants and owners can submit maintenance requests at any time through multiple channels. After-hours emergencies are triaged and dispatched immediately.

Emergency vs. Routine Triage

We distinguish between genuine emergencies that need same-day response and routine requests that can be scheduled — so contractors' time is used well and tenants aren't left waiting.

Vetted Contractor Network

We use licensed, insured contractors we've worked with and verified across all trades — not whoever answers the phone first. Every contractor in our network has earned their place.

Vendor Dispatch & Scheduling

We contact the contractor, confirm availability, schedule the work, and communicate the appointment to the tenant. You don't coordinate any of it.

Resolution Follow-Up & Verification

After work is completed, we follow up with the tenant to confirm the issue is resolved. If it isn't, we go back — not to you for direction, but back to the contractor.

Maintenance Log & Documentation

Every request, dispatch, completion, and cost is logged and available in your owner reporting. A clear maintenance history protects you at lease renewal and at sale.

Owner Reporting

Monthly maintenance summary delivered with your financial statements — completed work, open items, costs, and any recurring issues that may require capital attention.

A 48-hour response time on a maintenance request isn't acceptable. We maintain vetted relationships with contractors across all trades so problems get resolved — not queued.

Maintenance Response Letting You Down?

Whether you need a complete maintenance coordination program or just reliable vendor dispatch for your existing management, we can build a program around your needs.

Talk to Us

Get in touch: forgepointproperties.com/contact · (720) 419-1961

Updated on: 29/04/2026